What Is Intelligent Business Process Automation, And Why It’s Important?

Updated: May 3

The rapid growth of Artificial Intelligence is taking the business world by storm. In fact, it’s progressing at such a high pace that you won’t find a single industry where you can’t integrate AI. The future is all about AI, and for good reasons. For instance, AI has rejuvenated businesses with automation, increasing their productivity and efficiency. If you are interested in learning more about the potential of AI, make sure to read our article on "The Future Scope Of Artificial Intelligence”. In this article, we will be focusing specifically on what is intelligent business automation and why it's important.

Business automation is a complete game-changer for business owners. Most businesses have already implemented some sort of automation to boost their productivity. The reason behind the popularity of business automation is pretty simple. It reduces process errors and offers 24/7 responsiveness for your clients. As a result, it gives you a competitive edge in the industry.

Everything about business automation is pretty cool. However, there’s one tiny problem. There are not many competitive companies offering intelligent business process automation services. Well, don’t worry! We are going to give you a solution to this problem as well. So, without further ado, let's get started!

What is Intelligent Business Automation?

In technical terms, intelligent business automation is the combination of business processes and artificial intelligence. Intelligent business process automation includes an integrated set of technologies that aim to support traditional business process management and make it better.

In simple terms, business automation refers to the replacement of human resources with technological solutions to execute routine tasks. It's not like you won't need humans at all. Obviously, you need domain experts to handle technical tasks and make crucial decisions. Therefore, you first need to analyze your business and identify the areas where you need automation and to what extent.

For instance, you can automate your repetitive tasks like the process of assembling a product or customer support service. This would allow intelligent bots to complete your work in a defined way. By doing so, you can increase your accuracy, efficiency, productivity, and user experience. Most importantly, you will be achieving all these benefits at a significantly lower cost.

Chatbot is a decent example of business process automation in the customer support department. By the way, you should definitely check our comprehensive article on "What’s a Chatbot and why it’s essential for modern-day businesses” to learn important details about this business automation technique.

All in all, business automation is about streamlining your business process in a way to maximize your benefits. It helps companies dynamically automate their production experience. Don’t believe us? Well, 84% of analysts worldwide believe that AI is enabling them to get a competitive advantage with business automation. Still not convinced? Let’s take a look at some of the most important benefits of business automation.

Why Business Process Automation & Digitization Is Important?

A recent study shows that 64.8% of businesses are investing $50 million+ in business automation. That’s a huge amount! Some of you may be wondering why people are investing so much in business automation, right?

Well, before we answer this question, let us first tell you what does automation mean in business. One word: Everything. Automation makes business processes error-free, highly responsive, and efficient. It brings higher output and increases your productivity while lowering your cost.

Now, let’s get back to your question. Why are businesses investing in AI and automation? Well, the answer is pretty simple. Automates optimizes your workflow and business processes, allowing teams to focus on end-user experience. Here are some of the most important reasons why businesses are opting for intelligent automation:

1- Reducing Operational Costs

Business process automation is not a fad. In fact, it’s a simple, cost-effective solution for your business. It’s because intelligent process automation gets double work done in half of the time with minimum errors. So, it not only offers more work in less time but also reduces the need for manpower. Thus, it trims down your operational cost from both ends. In fact, recent research proves that business automation reduces operational costs by 25% - 40% on average!

2- Increasing Productivity

The right partnership between man and machine generates fruitful results. Similarly, artificial intelligence and automation add significant value to business processes. It’s because a machine can perform the same task a thousand times with the exact same accuracy. The same cannot be said about humans. Moreover, unlike humans, machines don’t sleep. Therefore, business process automation significantly improves production speed and quality. Moreover, it minimizes human errors and offers centralized communication to produce enhanced products.

3- Ensuring High Availability

Your business needs to run smoothly. For this purpose, high availability is crucial. But how can you achieve it? Well, the answer is business process automation. Business automation solutions ensure that your infrastructure is available with maximum productivity all the time. It also offers you a high level of operational performance. As a result, it boosts your production and ensures the smooth running of your business.

4- Increasing Reliability

Let's be honest; some business processes tend to be repetitive and error-prone. It’s because doing a particular thing over and over again becomes boring! Also, humans tend to make small errors subconsciously, no matter how hard they try to avoid them. Let’s take a simple example to emphasize it. Let’s assume you are a decent painter, and you need to create 10 copies of a portrait. Would these 10 copies be exactly the same? Well, on paper, they may seem identical. However, in reality, there will be several small differences that may not be visible to the naked eye. That’s exactly what happens in the production process.

The difference in your products may be so small that it may go unnoticed, but it’s still there. Machines, on the other hand, do not make this kind of errors. They complete the task exactly as per your instructions as many times as you want. That's what smart business automation and artificial intelligence offer. Using automation, you can actually eliminate the batch processing errors and gain reliably executed operations on-time.

5- Optimizing Performance

Business transformation and automation reduce the time required to complete a task. Thus, it not only increases your production but also reduces the cost. Moreover, it ensures your production process runs smoothly and efficiently. This allows your business to be available all the time to meet your demands. Most importantly, it takes into account your best practices while eliminating all errors. All this contributes directly to optimizing the performance of your business and increase your ROI!

Business Transformation And Automation Process:

By now, we hope you’ve understood why business process automation is important for modern-day businesses. Now, let's take a step further and discuss how to automate your business. Well, the digital business transformation is an overwhelming task. It can be very exhausting, but truth be told, it is the only way for businesses to survive in today’s industry. The important thing to note is that it’s not a one-time project. In fact, automation is a continuous struggle to refine your business process. To begin this process, you have to carry out the following steps:

  • 1. Choose Areas For Automation: The first thing you need to do is analyze your business and specify the areas or tasks that you want to automate.

  • 2. Choose Your Automation Tools: The next step is to choose your automation tools and resources. Your selection would depend on what you need to automate and how you plan to do it.

  • 3. Set Your Automation Targets: You need to set your goals and specify exactly what you want. Make sure to be realistic in setting your goals and start implementation.

  • 4. Track Results & Refine Your Processes: Once you have implemented the system, test it and analyze the results. In this phase, you need to tally the results with your goals and take note of all the shortcomings. Finally, improve your process until you meet your goal.

Sounds too tiresome? Well, we have a better alternative for you. You can hire an expert individual or an experienced business automation agency to do it for you. But who should you hire? Well, business automation is a crucial task, and you would definitely not want to hand it over to amateurs. This takes us to our next question: Which is the best business automation agency in the USA? Let’s see!

Which is The Best Business Automation Company In The USA?

IIInigence is the answer to all your business automation needs. Here at IIInigence, we stand proud as the best business automation company in the USA by offering exceptional services. Whether you need partial automation or a fully automated business, our specialists have got your back. We have the best business automation developers in the whole country. Our team is not only experienced but also well-versed in machine learning and the latest trends.

We guarantee increased productivity with efficiency and minimum errors. And that’s not all. We offer customized yet simple solutions specifically for your business needs. Most importantly, we offer an interactive interface with real-time analytics to track your progress. Our scalable architecture is built to ensure reliability, optimized performance, and reduced operational costs.

Our first and foremost priority is the 100% satisfaction of our clients, which is why we offer services that are well above the industry standards. That’s precisely what makes us the best business automation and digitization agency in the USA. Don’t believe us? Check out our reviews and testimonials to get a better idea of the value we offer.

Final Thoughts:

The business world is evolving at an extremely rapid pace, especially with the introduction of artificial intelligence and automation. More and more businesses are inclining towards business automation to boost their efficiency and optimize their performance. We hope our guide helps you to understand the benefits and importance of intelligent automation in the business process. You can also reap these benefits by making a timely decision.

As a basic rule of thumb, you won’t be able to survive if you don’t keep up with the change. Sooner or later, your competitors will take the opportunity to take a giant leap. So, it’s important to embrace the change at an early stage. Look how giant companies like Amazon are making a good fortune. It’s all thanks to their early adoption. So, don't wait until it's too late. Contact us today, and let's automate your business to take it to the next level.